MOST

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MOST 02.gif

MOST (Modular Object Scanning Technology) is a comprehensive scanning solution which consists of customizable modular components. MOST provides full management and customization of multi-functional device activities, including emailing, file saving, workflow, archiving, and faxing. MOST provides a What-You-See-Is-What-You-Get console interface design tool that offers an easy way to create, manage and deploy users, groups and MFP interfaces.

MOST has the capability to grant users and groups access to specific MFP functions based on their credentials. It can also keep track of copy activity on a per MFP, user, or group basis. MOST Alerts can send out notifications to the appropriate persons about various MFP statuses. MOST also offers SSL communication (encryption), Active Directory (LDAP) authentication, and integration with other third-party products to produce a highly scalable solution that will meet the demands of any organization. Printers can be used with MOST to release prints using the Print To Me technology.

The MOST software is installed on one or more Windows Servers. The MOST client application is installed onto a variety of MFPs, printers, or desktops. When MOST is used to process documents, the documents are scanned and sent to the MOST service running on one of the MOST servers. The MOST service will process the documents based on the settings configured on the MOST server. Once processing is complete, the documents are sent to the distribution service. From the Reform distribution service, the documents are printed, faxed, emailed or archived as indicated by the MOST client settings and user input.

For MOST Video Tutorials:

YouTube Video: MOST Introduction


Contents

Software & Hardware Requirements

For software and hardware requirements: click here.

MOST Installation

To install MOST, download and run the MOST installation routine found at www.fabsoft.com in the Downloads section.

MOST 05.png

Launch the installer and click Next to begin the installation process. MOST will install SQL Server Express and .NET Framework requirements if they are not already present. After it completes, click Finish. MOST is now installed.

Connectors Available during installation

  • Archive manual - Local document storage system containing very powerful and unique automation tools.
  • Bubble Sheet manual - Bubble sheets (OMR) are used frequently in educational settings for testing and grading purposes.
  • DAC manual - Workflow that provides user control over document flow.
  • Dropbox connector manual - This Dropbox connector will send scan documents directly to Dropbox.
  • Email connector manual - This Email connector allows users to scan directly for SMTP, Office 365, Exchange, Azure.
  • Print To Me manual - Print To Me pull printing software provides the user with the flexibility to print documents from any enabled printer in their network. Also includes Mobile Print To Me.
  • RightFAX connector manual - This RightFAX fax connector allows users to scan directly to RightFAX with real-time statuses.
  • SharePoint connector manual - This SharePoint connector allows users to scan directly to SharePoint on-premise or Office 365 with real-time statuses.

Reform Evaluation / Trial Key

For details on evaluating Reform: click here.

Reform Licensing and Registration

For details on licensing and registration: click here.

First-Time MOST Setup and Connection Test

In this tutorial, we’re going to be using the included MOST Desktop application to simulate an MFP running MOST and connecting to a MOST server. Essentially, whatever you can do on the MFP, you can do using MOST Desktop. There is no MFP required for this portion of the tutorial. We will then use one of the MOST tabs that are included with the default MOST installation to perform a Scan To Folder operation, which will scan pages from your MFP and save them to a file on your computer.

  1. The first thing we need to do is start the server side of the MOST application so that we can connect to it from MOST Desktop. Open the MOST Manager application by navigating to your desktop, clicking on FabSoft Reform folder, then MOST, and then on Manager. The MOST Manager is the front-end to the MOST server.
  2. The MOST Manager will load and the server will start automatically.
    MOST 06.png
  3. You can see that the MOST server is running by looking in the bottom left corner of the window for the status text. Make sure that it is started. If it is not, click the blue Play button on the top left of the window.
    MOST 07.png
  4. Next, run the MOST Desktop application by clicking on the FabSoft Reform folder on your desktop, then MOST, and then MOST Desktop.
  5. Enter in with the username demo and the password demo. This account is automatically set up when you first install MOST.
    MOST 14.png
  6. MOST Desktop will now connect to the MOST server and login. Once it logs in, you will see a series of collections across the top and tabs along the left side. For this tutorial, we will be using the Home tab in the Scan to Folder collection. To access the tab, click Home on the left side of the screen.
    MOST 15.png
  7. You will notice several fields on the tab. The File Name field is where you can enter the name of the output file that will be generated when you scan. The list in the middle of the screen is a folder list that contains the home folder for the logged in user. In this case, the demo user home folder it is located in C:\temp\demo on the MOST server. Any item with the + symbol next to it can expand to show subfolders. Click on the demo folder to view its subfolders. For this example, we will be selecting the Test 2 directory and giving the file the name of ’demo test’. Click on Test 2 in the folder list to select it and then enter ’demo test’ in the filename field. For this example, we can leave the rest of the fields as their defaults.
    Note: The C:\temp\demo folder is created during the installation of MOST. If your Listbox is not populated, check to make sure the temp folder and the subfolders exist. Otherwise you will need to create them.
    MOST 16.png
  8. Ensure that your tab looks like the screenshot above and then click the Scan button. MOST Desktop will allow you to choose an image to simulate scanning. You also have the ability to use an attached scanner to scan a document.
    MOST 17.png
  9. Select the file type you will be browsing for using the Filter field. For this demonstration, we have included a TIFF file named SampleTif.tif in C:\Program Files\Reform…\Misc\ that can be used. If you have a specific TIFF/JPG that you would like to use, you can do so as well by selecting the appropriate Filter in the drop down box and then clicking Browse… to navigate your hard drive for the file. Select a file and click Open.
    MOST 18.png
  10. Click OK to start the process. If a Scan Preview dialog is displayed, click the Finish button to complete the process.
    MOST 19.png
  11. Wait a few seconds and then click the Status tab on the left side of the screen. Once the Reform Spooler has processed the file, you will be given a status about the results of the scan. If the file was saved correctly in the directory, the status will say Successful.
    MOST 20.png
  12. You can also see the result file in the folder that was selected. In our case, it was C:\temp\demo\Test2. If you navigate to this folder, you will see ’demo test.PDF’. It will contain the image(s) chosen in file selection dialog.
    MOST 21.png

MOST Desktop shows you exactly what you would see on an MFP and has very similar functionality. This same process could be tested on an MFP using the same exact steps. You can install MOST on an MFP by following the instructions in this manual to deploy the MOST client. Please see section Installing MOST on your MFP.

Understanding and Working with the Default MOST Screens

With the default MOST installation, there are two Collections installed: Scan To Folder and Email. The Scan To Folder collection consists of two tabs: Home and Status. The Email collection consists of three tabs: Email, Email Self, and Status. These screens can be used as a template or altered to fit your requirements.

Scan To Folder

Home – The Home tab gives users access to their home directory (LDAP must be enabled and home directories must be configured on the LDAP system). Users have the ability to browse to available folders in their home directory. These screens gives options for file name and scan settings. It also allows users to select an output file type of either PDF or TIFF and set a PDF password (if using PDF).

For a video of this section to go YouTube Video Scan To Folder.
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Status – The Status tab shows the results of your Scan To Folder activity. It only displays the results of the user that is logged into MOST. It breaks down each scan by the time the document was scanned, the filename, and the status (successful, pending, or failed).

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Designing Your First Screen

This guide will walk you through creating your first fully-functional MOST tab that will scan pages from the MFP and save them as a PDF file on your hard drive. It requires Reform Enterprise/PDC and MOST to be already installed on your system.

For a video of this section to go YouTube Video Workflow Designer Introduction.

You can use either MOST Desktop or an actual MFP to walk through this tutorial. In order to carry this out on an MFP, it is required that you install MOST on the device. Installing MOST on your MFP

  1. Open the MOST Designer:
    Open the Designer application by clicking on the FabSoft Reform folder on your desktop, then MOST, and then on MFP Screen Designer.
    On versions of Windows with a Start bar, it can also be found in Start > Programs > Reform… > MOST > Designer.
  2. Go to File > New and select one of the following
    • Ricoh: HVGA / uVWGA/ WVGA / SVGA / WSVGA
    • HP: WJ2.1 / WJ2.6 / WJ2.7 / WJ1.5 / 800x484
    • Lexmark: WVGA
    • Xerox: WVGA
  3. Select the appropriate option depending on the screen size of the MFP you are using. If you are using MOST Desktop, please select Ricoh WVGA.
    MOST 34.png
  4. When you create a new tab, the New Tab Wizard will appear. The wizard will allow you to set the values of several properties of the tab.
  5. Fill in the following values for each property in the New Tab Wizard:
    • Name: STFSample
    • Alias: STF
    • Collections: New Collection and name it Sample.
    MOST 35.png
    MOST 36.png
    • Users and Groups: Check the box next to demo. Click Finish.
    MOST 37.png
  6. After you finish stepping through the New Tab Wizard, your tab will be created.
  7. We are going to add several objects to the tab. You will notice the list of items on the left pane. Scroll down to find the TextBox object. Click on TextBox and drag it on to the tab, as shown below.
    MOST 38.png
  8. After you have dragged the TextBox on to the tab, the TextBox will be created. If the TextBox Wizard is displayed, click the Cancel button. Go to the Object Properties, and set the following property values:
    • Required: Yes
    • Keyboard Title: Filename
    MOST 39.png
  9. Next, we will be adding a Tree Listbox object to our tab. Click and dragging the Tree ListBox object from the left pane on to the tab.
    MOST 40.png
  10. After you have dragged the Tree ListBox on to the tab, the object will be created. If the TextBox Wizard is displayed, click the Cancel button. Set the following property values:
    • Required: Yes
    • Directory: C:\temp\demo\
    • Show Files: No
    MOST 41.png
  11. Next, we will be adding a Log Out button to our tab. Find Log Out under Button Objects in the object list and drag it on to the tab.
    MOST 42.png
  12. After you have dragged the Log Out button on to the tab, the object will be created. If the Log Out Wizard is displayed, click the Cancel button. Set the following property values:
    • Text: Log Out
    MOST 43.png
  13. Next, we will be adding a Process button to our form. Find Process under Button Objects in the object list and drag it on to the tab.
    MOST 44.png
  14. After you have dragged the Process button on to the tab, the object will be created. If the Process Wizard is displayed, click the Cancel button. Set the following property values:
    • Continue: On
    • Text: Scan
    MOST 45.png
  15. Go to File > Save to save your tab.
    MOST 46.png
  16. Next, launch and log in to MOST Desktop using the shortcut on your desktop or Start > Programs > Reform… > MOST > Misc > MOST Desktop.
    Username: demo
    Password: demo
    MOST 48.png
  17. Once it logs in, select your new collection Sample and your tab STF.
    MOST 49.png
  18. Now let’s fill in some basic information on our tab and perform a Scan To Folder.
  19. In the TextBox, enter the text SampleFileName. In the Tree ListBox, expand the temp folder, select Test and then Test 1-1.
    MOST 50.png
  20. Press Scan. If you are at an MFP, it will scan any pages that are in the feeder and ask you if you are finished. If you are using MOST Desktop, you will be prompted to select an image to simulate scanning. For assistance on how to do so, please see "First-Time MOST Setup and Connection Test" step 15. Select an image and click OK.
  21. After the process completes, two files will be created in your Reform Backups folder. Open an Explorer window and navigate to C:\Program Files\Reform…\Backups.
    MOST 51.png
  22. You will notice two files in this directory. They have the same file names aside from the extensions, so they will be processed together. These were created by MOST to be processed by Reform.
  23. We need to create a workflow that will handle processing the data that you submit from the MOST tab that we just created. Open the Workflow Designer. Click Start > Programs > Reform… > Workflow Designer. This application will allow us to create the forms we need to finish our process.
  24. Once the Workflow Designer is open, we must go to File > New…
    MOST 52.png
  25. If a dialog is displayed, select "Document Automation" and click Ok.
    MOST 53.png
  26. You will notice that your Inputs, Processes, and Outputs have been populated by the various plugins you might have installed, where MOST is one of the Inputs.
    MOST 54.png
  27. We must first drag a From MOST object onto the workflow. To do so, hover your mouse over From MOST until the cursor turns into the small hand and From MOST becomes underlined. Then click and hold your left mouse button and drag the object onto the white space or digital workflow. Release the mouse button once you have your desired position.
    MOST 55.png
    Note: You will be prompted with a dialog to describe the input.
  28. Enter a description for the object that you just added. Type "MOST Sample" and click Finish. This will take you back to your workflow.
    MOST 56.png
  29. Your input has been added to the workflow.
    MOST 57.png
  30. To configure the "MOST Sample" Input, you must right click on "MOST Sample" and select Configuration…. This can also be done by double clicking on the "MOST Sample" object.
    MOST 58.png
  31. You will be prompted to select one of the two previously mentioned files which were created by MOST to process. Selecting the file will automatically create a blank form for you with the same name as the file (STFSample.FOM). Click the small folder icon and you will be taken to a browser window. Navigate to the Backups directory (C:\Program Files\Reform…\Backups) and select either of the two STFSample files. After doing so, click Open.
    MOST 59.png
  32. Verify that the correct file is selected and click Finish.
    MOST 60.png
  33. You will notice that your "MOST Sample" caption has turned blue because it has been configured. Next, since we are doing a scan to PDF workflow, we need a SaveToFile Output to complete it. Drag a SaveToFile object underneath "MOST Sample".
    MOST 61.png
  34. Once added to the workflow, you will be prompted to describe the newly added Output. Type "SampleFile" in the box provided and click Finish to be taken back to your workflow.
    MOST 62.png
  35. Your "SampleFile" Output will have a red caption because it is not yet configured. To configure "SampleFile", you must first connect the From MOST object titled "MOST Sample". First select the "Add Connector" button from the menu bar. Next, drag your mouse from the small "x" on the right edge of "MOST Sample" to the small "x" on the left side of "SampleFile" as pictured below. When the connection is complete, the connector will turn black and the "MOST Sample" caption will turn green. If the connector is red, the connection has not been made correctly.
    MOST 63.png
    MOST 63b.png
  36. Once the connection is made correctly, you will be prompted to configure "SampleFile". Click Yes.
    MOST 64.png
  37. The SaveToFile wizard will now guide you through the necessary steps to get the output file in the correct location. It uses information from the file that you selected while configuring "MOST Sample". This file has all the information that the user selected on the MFP screen or through MOST Desktop. The first prompt is the type of file you want to save. Select "PDF File" and click Next.
    MOST 65.png
  38. Next is the directory where the file will be saved. This directory (C:\temp\demo\Test1\Test1-1\) should be part of the information in the file we selected. To use the information stored in the data file, click the button titled "Click here to select variable (dynamic) information".
    MOST 66.png
  39. This will reveal a list box with available directories. The list box (_LISTBOX1) which we created in our sample tab is listed. Select _LISTBOX1 from the list and click Next.
    MOST 67.png
  40. It will now ask you to select a subfolder. We do not require one for this tutorial, so you can click Stop Looping.
    MOST 68.png
  41. The next prompt is for the FileName. Since the filename has already been specified in the file that MOST generated, we want to click the button titled "Click here to select variable (dynamic) information".
    MOST 69.png
  42. This will reveal a list which available data in the file generated by MOST. The text box _TEXTBOX1 was the object we created on the tab which held the name of our file. We want to select _TEXTBOX1 from the list and click Finish.
    MOST 70.png
  43. The next prompt allows you to create a metadata file in the output folder. Metadata is not used in this tutorial, so you can select None and click Next.
    MOST 300.png
  44. The final prompt is for overwriting existing files. We don't want files to be overwritten, so select No, don't overwrite and click Finish.
    MOST 301.png
  45. You have completed configuring your workflow, but no changes have been made to your form just yet. You will notice that both captions are now green since they have been successfully configured.
    MOST 71.png
  46. To make all the appropriate changes, the workflow must be executed. This is done by clicking the "Execute" button
    MOST 72.png
    on the menu bar. After execution, you will be notified about what has taken place. Click OK.
    MOST 73.png
  47. You have the ability to save the workflow you just created to a file, in case you want to reconfigure something on the form in the future. This is done by going to File > Save in the Workflow Designer. This step is optional for this tutorial. You can now exit the Workflow Designer.
  48. Open the Reform Spooler. Click the Refresh button.
    MOST 74.png
    You will now see your new form STFSample in the list. The form was automatically saved by the wizard and the filename was taken from the print stream that it was set up with.
    MOST 75.png
  49. Go back to the MOST Desktop and scan again. The output will now be automatically processed by the new form that we created. Click the Process Results tab in Reform Spooler to view this information
    MOST 78.png
  50. This will take the pages you scanned and save them into a PDF file that you can see in C:\temp\demo\Test1\Test1-1. Now you can utilize your newly created tab.
    MOST 79.png
    Keep in mind that while we performed a simple SaveToFile in this example, it would be very easy to configure your scanned documents to be archived, emailed, or faxed just by adding different devices to the digital workflow in the Workflow Designer.

Component Guide

There are four components to MOST: MOST client, the MOST Manager, MOST Designer, and MFP Control Center. Below is a brief description of each component. To find these application, select the FabSoft Reform folder on your desktop and then the MOST folder.

MOST Client

The client application resides within the MFP and consists of several visual interface components that are accessible through the touch screen panel or MFP console controls.

MOST Manager

The MOST Manager resides on the delivery service server and is the front end to the MOST server which runs as Windows service. The MOST Manager is used to configure delivery settings used by MOST. You can configure server IP addresses, encryption, database information, logging, synchronization, and other settings using the MOST Manager.

MOST Designer

The MOST Designer is a graphical tool that is used to create and manage users and groups of users. It also features a drag and drop interface to enable easy development, modification, and deployment of new Tabs and Collections.
For a video of this section, please visit YouTube Video Designer Introduction.

MFP Control Center

The MFP Control Center allows MOST to be installed from a computer onto an MFP. You can specify specific IP addresses or a range to make installation more simple.

MOST Desktop

The MOST Desktop application can be run on the server or as a stand-alone client on a workstation. It is used to simulate an MFP.

Deploying to an MFP

For a video of this section, go to YouTube Video Deploying MFPs .

Select the manufacturer of the MFP or printer:

Deploy MOST to HP Devices
Deploy MOST to Lexmark Devices
Deploy MOST to Ricoh Devices
Deploy MOST to Xerox Devices

Configuring MOST

The MOST Manager controls the MOST service, displays status information, and allows you to configure settings for the MOST server. Open the MOST Manager by clicking on the FabSoft Reform folder on your desktop, then MOST, and then Manager.

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To configure MOST, open the Settings window from the menu. Select Edit > Settings or click the MOST 114.png button.

Server

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Available Servers, Settings

The Available Servers section is where the IP addresses are added for the current server, as well as other servers running MOST. This will allow the MFP to determine which server to use based on a ’round robin’ approach. The Settings section is where you can change the TCP port of the MOST server. If you have multiple MOST servers, they must all use the same port number.

Timeouts

The Timeouts section allows you to configure how long communication will take to fail when there is a problem in the environment. The connection timeout values are used when MOST attempts to make an initial connection. For example, connecting to a server that is offline. The transfer and command timeout values are used when waiting for a response from a remote server. For example, communicating with a server that is having performance issues.

Custom SSL Certificate

By default, MOST installs and uses a SSL certificate to transmit encrypted data. You can specify your own SSL Certificate to use for communication and data encryption by checking Use Custom Certificate. The certificate path would be the location of the certificate PFX file. If required, a password for the certificate can be entered as well.

File Server

The File Server allows MOST to act as a web server and is used as an alternative method to install MOST (via the built in Web Server). It is also required if a login image is used when installing MOST via the MFP Control Center.


Spooler

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Spooler Directories

These are the directories where MOST will save the output files for Reform to process. Click the "…" button to navigate to a directory and then click the Add button to add the directory to the list. Both local and network directories are supported. If multiple directories are entered, MOST will use a hierarchy for load balancing based on access time, Spooler file count, and ImageQueue file count.

Images

If Enable AutoSize is selected, it will have Reform automatically fit the page to the chosen size when a document is scanned from MOST.
If Enable AutoRotate is selected, MOST will try to auto-rotate the page so it is portrait after it is scanned.
If Enable AutoColor is selected, MOST will tell Reform to override any color settings that might be specified in the form configuration.
If Enable AutoDpi is selected, MOST will tell Reform to override any DPI settings that might be specified in the form configuration.


Device

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Remote Print

The remote print settings allow an MFP to periodically check the server for documents to print. This supports PCL, TIFF, JPG, and PS files depending on the device hardware. You can select a Folder to use for remote printing. When an MFP connects to the server, a new folder is created using the MFP’s serial number. If a file is dropped into an MFP’s folder, the MFP with that Serial Number will print the file. This becomes useful in larger networks when the MFP has access to the server, but the server cannot reach the MFP to print directly.
The Types setting allows you to control when a document is printed. The Public option allows any file that is dropped in to the MFP’s folder will be printed immediately. The Secure options will only print a file when a specific user logs in to the device. The user is specified by appending "[username]" to the beginning of the file name. For example, "document.pcl" will be printed immediately while "[username]document.pcl" will wait for that user to log in to MOST.
The File Count setting determines how many files in the MFP’s folder will be printed per polling interval.
The Polling Interval setting determines how often the MFP checks the server for files to print.

Retry Queue

MOST has the ability to determine which jobs may have not completed due to various connectivity, network, and device issues. For example, if a job is in the middle of being processed and the MFP loses connectivity to the server, MOST is able to save the job in a retry queue on the MFP so it can process the job once connectivity is restored.

The MFP will attempt to send the job to the MOST server on an Interval. The job will be destroyed if not completed within the specified Timeout duration. These values can be adjusted depending on your environment.

Ricoh SOP Launcher

Ricoh device with a Smart Operation Panel (SOP) have the ability to customize the home screen. To enable this feature, check the Enable Launcher box and click Create Layout.
MOST Launcher 1.png
The Logo Position setting lets you choose where you want to place a logo image. Select a position and then click Select to choose an image.
The Background Image setting lets you choose an image that displays across the entire background of the panel, similar to wallpaper on your desktop computer. The recommended size of a background image is 1024x520.
The Background Color setting allows you to change the background color of the launcher. If a background image is specified, this color will be displayed while the image is loading.
An Application Whitelist is available to specify which application should be available in the launcher. To use this feature, check the Enable box. You can add an application to the allowed list by selecting an available application and clicking the right arrow button. The up and down arrows under the allowed list allow you to change the order in which these applications will appear on the panel.


Authentication

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Server

Enabling this option allows the use of LDAP authentication. This information is used to authenticate the user’s Windows logon information when they log in to MOST from the MFP. The types of supported LDAP servers include Active Directory, ADAM, and Sun Java System. Click on the "Fetch" button to automatically retrieve the domain from the Global Catalog. At a minimum, the Domain, Authentication and Server Type are required to access the LDAP system. The Server can also be entered if multiple LDAP servers exist and you want to connect to a specific one. Enabling the Global Catalog option within MOST allows it to query andauthenticate against all of the trusted domains indexed by the Global Catalog.
Using LDAP authentication with MOST allows for Collections and Tabs to be easily assigned to certain LDAP Users and Groups (Collections will be discussed later in this document).
The following table is a list of LDAP authentication types used in MOST and their .NET equivalents defined by Microsoft.
MOST Description
Anonymous No authentication is performed.
Basic Uses basic authentication (simple bind) in the LDAP provider.
Secure Requests secure authentication. When this flag is set, the WinNT provider uses NTLM to authenticate the client. Active Directory Domain Services uses Kerberos, and possibly NTLM, to authenticate the client. When the user name and password are a null reference, ADSI binds to the object using the security context of the calling thread, which is either the security context of the user account under which the application is running or of the client user account that the calling thread is impersonating.
Secure Enhanced In addition to Secure:
Verifies data integrity to ensure that the data received is the same as the data sent. Encrypts data using Kerberos. Enables Active Directory Services Interface (ADSI) to delegate the user’s security context, which is necessary for moving objects across domains.
SSL* Attaches a cryptographic signature to the message that both identifies the sender and ensures that the message has not been modified in transit. Active Directory Domain Services requires the Certificate Server be installed to support Secure Sockets Layer (SSL) encryption.
* Using the SSL authentication type will automatically tell MOST to connect to the directory server on port 636. For the other authentication types, port 389 is used.
If Global Catalog is selected in the MOST settings, MOST will use port 3269 for SSL and 3268 for the other types.

Optional

The LDAP Username and LDAP Password boxes allow you to specify a specific account to use when performing queries against the LDAP server. This may be required if the MOST services is running under the "LocalSystem" account and the server is not on the domain.


Database

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Data Source

...

Optional

...


Process

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Scheduled Processes

This section allows you to schedule programs to run periodically. In some instances, this is used with MOST plugins to cache data for quick searching.

Add Process

Add a process by selecting the program, arguments, and how often the application should run.


Other

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Logging

This setting allows MOST to create a log file of all the server activity. The logs will be created in the specified Log Folder. Each day, a new log will be created with the file name "Most_YYYY-MM-DD.log".

Syncing

Enabling synchronization allows MOST to keep all of the servers specified in the Server tab up to date with the latest settings. If any changes are made in the MOST Designer on one MOST server, they will automatically be copied to all of the other MOST servers in the Servers list. In some cases, the MOST server may need to restart to apply these changes.

Managing MOST

The MOST Manager controls the MOST service, displays status information, and allows you to configure settings for the MOST server.

Open the MOST Manager by clicking on the FabSoft Reform folder on your desktop, then MOST, and then Manager.

By default, the MOST Manager automatically starts the MOST service. You can check the status of the MOST service in the bottom left hand corner. If the MOST service is stopped, the red stop button will be depressed and the "Stopped" status will be displayed.

MOST 113.png

To start the MOST service, click on blue play button in the upper left. The client info panel will display IP address of the MOST server when Manager is selected in the clients list. This IP address is the server address used by the MFP to log in to MOST.

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Activity

The left side of the activity tab contains the list of machine serial numbers (or machine aliases if an alias is set). Selecting a machine in the list will show its serial number, IP address, and other information in the client info panel. The Manager list item will always show the IP address of the computer hosting the MOST sever. This address is also the IP address that will be used by MOST on the MFP. The right side of the panel contains server activity details. The server details can be cleared using the Clear Logs button MOST 132.png.

Device Settings

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Assigning and Deleting an Alias
To assign or change the alias for a serial number, right click on the Machine’s Serial Number and choose Set Alias or Remove Alias. Choosing Set Alias will assign the alias to the machine’s serial number. Deleting the alias will display only the Serial Number in the Machine list.
Auto Login Account
An auto login account allows MOST client automatically sign in when the device starts up. This can be used if you don't require a user to log in to perform a scan or print.
To set an auto login account, right click on the machine’s serial number and choose Set Auto Login Account. A machine can also inherit an auto login account by selecting its Cluster or the Clients item in the list instead of the machine’s serial number.
Guest Account
A guest account allows access to MOST even if the user does not have an Active Directory account. After creating the Guest account, a guest user can login by simply selecting the Guest button on the login screen.
To add a Guest account, right click on the machine’s serial number and choose Set Guest Account. A machine can also inherit a guest account by selecting its Cluster or the Clients item in the list instead of the machine’s serial number.

Stats

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The Stats tab provides usage information. Specifically, this will display the highest number of connections, the current number of connections and the number of transfers, etc.

Servers

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The servers tab the list of active servers that are available to an MFP.

Menu Details

Menu Menu Option Icon Details
File Start Server
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Starts the MOST Manager server.
Stop Server
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Stops the MOST Manager Server.
Auto Start Server NA The server will run by itself when the application is executed.
Exit NA Closes the MOST Manager. The server will keep running in the background.
Edit Settings
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Opens the Setup dialog.
Manage Clusters NA Shows a dialog where you can add MFPs to clusters.
Tools Most Designer
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Opens the MOST Designer.
MFP Control Center
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Allows the user to remotely install and setup MOST on an MFP.
LDAP Viewer NA The LDAP Viewer allows you to search the LDAP server that is specified in the options by specific user or group.
View MFP Log NA Displays a window that connects to an MFP to obtain its log.
Window Remember Window Size NA The length and width of the MOST Manager is maintained.
Start Minimized NA Starts the MOST Manager as a minimized window in the system tray.
Help About NA Displays the About dialog.

MOST Designer

The MOST Designer is used to create users, groups, Tabs and Collections.

MOST 145.png

The MOST Designer interface.

Managing Users and Groups

The Collections available to an individual are customizable in two ways: through the individual’s Active Directory User name or through the associated group. It is also possible to create a user that exists and only has access to MOST without the need for Active Directory. Different collections may also be assigned to different users. The Collection displayed for UserA may be different than the collections displayed for UserB. MOST will also use Active Directory groups to apply permissions. For example, the group Accounting is configured to view the Front Office and Accounting Collections. If a user from the Accounting group logs into MOST, that user will see the Collections for Front Office and Accounting. To take the concept a step further, if the Manager of Accounting is part of the Accounting group, but also has a special Collection assigned to his username, he would be able to see everything the Accounting group encompasses in addition to his own special Collection. Users and groups are also used in the cost accounting features of MOST. Users and groups can be configured to track, restrict or limit users’ and groups’ access to MFP functions such as copying, faxing, and scanning.

From the menu bar, select Data > Users and Groups.

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Adding/Deleting Users and Groups

To add a user, click on the "Add" button on the bottom of the window. The Add User window will be displayed. Select the user from the list. Note that the available users are a list of Active Directory accounts. A user can also be added to MOST by manually entering a "Local" user. To delete a user, select the user from the Users list and click on the "Remove" button.

To add a group, click on the "Add Group" button. The Add Group window will be displayed. Select a group from the list. Note that the available groups are the list of Active Directory groups. Settings configured for a group will apply to all users within the group. To delete a group, select the group from the Groups list and click on the "Remove" button. All users within the selected group will automatically inherit and use the Collections assigned to the group.

Configuring Users and Groups

When a user or group is created, the Default Scan Settings and Collections will need to be configured for that new user or group.

User/Group Options

Option Name Details
Login Timeout The amount of idle time allowed before MOST automatically logs off the user (Set to 0 to never be logged out)
Require Pin Code When enabled, requires a personal pin code to be entered when a user logs in via a card

Default Scan Options (Separated per Manufacturer)

Option Name Details
Login Timeout The amount of idle time allowed before MOST automatically logs off the user (Set to 0 to never be logged out)
Sides Set the profile default to simplex print or duplex print
Color Set the profile to print in black/white or color
Density Affects the darkness of the document, higher density leads to darker images
Resolution Affects the image quality. Higher resolution results in better image quality and larger file sizes
File Type The type of image file used (TIFF or JPG)
Scan Type The type of document being scanned (Mixed, OCR, Photo, or Text)
Scan Mode The source of the scan (ADF/Feeder or Glass)
Size The paper size to scan
Add/Remove Collections

Collections consist of Tabs and can be configured for both users and groups. Collections assigned to a group will apply to all users within the Active Directory group. Collections assigned to a user will only apply to the user.

To add a Collection or set of Collections, select the Collection from the list in the left panel, then click on the "Add"

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button. The selected Collection will appear in the right panel. You can add multiple collections.

To remove a Collection or set of Collections, select the Collection from the list in the right panel, then click on the

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"Remove" button. The selected Collection will be removed from the right panel and displayed in the left panel. You can remove multiple Collections.

Managing Collections

Tabs are composed of interface objects geared towards a specific activity. They contain text boxes, drop down menus, buttons, etc. Tabs are self-contained and independent from other Tabs. In the diagram below, you will notice a Tab created for each scan activity (Archive, Fax, Email, and Process). A single Tab, or several related Tabs, can be grouped into a single Collection or assorted collections. The diagram below displays three different collections: Front Office, Warehouse and Marketing. Collections are independent of each other, i.e, the Front Office Collection can have entirely different Tabs from the Warehouse Collection. Tabs are included in Collections. Collections are assigned to users and users are organized into groups.

MOST 03.gif


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In the menu bar, select Data > Collections to access the Collections window. The Collections window will allow you to add new Collections, modify the Tabs associated with the Collection and remove unwanted Collections. Tabs in a collection can be re-ordered using the up and down buttons in the selected tabs field.

Creating New Collections

To create a Collection, click on the "Add" button on the Collections tab. Next, enter a name into the prompt. To add Tabs to your new Collection, select the Tab listed in the "Available tabs" panel. Click on the "Add"

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button to add the selected Tab to the Collection. To remove a Tab from a Collection, select the Tab from the "Selected Tabs" panel, then click on the "Remove"

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button. You must click on the "Save"

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button to save the changes.

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Modifying Collections

Select a Collection from the Collections drop down menu. The Tab configurations for the selected Collection will appear. Modify the Collection as needed. Click on the "Save"

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button to record your changes.

Deleting Collections

Select a Collection from the Collections drop down menu. Click on the "Remove" button to delete the selected collection. Alternatively, you can right-click a collection in the Tabs and Collections pane and click Delete.

Managing Tabs

Creating New Tabs

To create a new Tab in the Designer, select File > New and select the desired screen size. Then drag and drop the Designer objects into the Designer field. The Designer objects are located along the left side of the Designer. To modify the properties of the Designer object, select an object in the Designer field. The object’s properties are displayed in the lower right corner of the designer. To delete any unwanted Designer components, select the object and press the "Delete" key on your keyboard or right click on the object and click "Delete". Save the Tab by accessing the File > Save

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or File > Save All

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menu options.

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Sample of a Tab with several Tab objects.

Note': When you try to open a tab on the MFP, but the screen is smaller than the resolution of the tab, you will get a "Tab not available" error. For example, if the screen is created as a SVGA and you try running it on WVGA, it will say "Tab not available". However, if your MFP screen is larger than the MOST screen that you are trying to use, it will still display the small screen without problems.

Modifying and Deleting Tabs

To modify an existing tab, double click on a tab towards the upper right side of the designer to open it for editing.

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Right click on a tab to copy it to another screen format, or to delete the tab from the designer.

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The Save To File Tab opened in the MOST Designer for modification.

Exporting Tabs

Exporting tabs to a file can be used to perform simple backups of your MOST tabs, and can also help if you are running multiple copies of MOST on different machines and need the tabs to be portable.

To Export tabs, go to File > Export. A window will pop up that allows you to select which tabs you would like exported.

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After you have selected the tabs to export, click Export. A save dialog will appear. Give your tabs a name and click Save to save your tabs to a .most file that can be imported via File > Import on other machines.

Alternatively, if you would simply like to export all of your MOST tabs, go to File > Export All. This will back up all of your tabs.

If you would like to quickly make a backup of a single tab, right-click the entry in the tabs and collections pane and click Export. If you right-click on a collection name in the tabs and collections pane, you will also see an Export command. If you export a collection, it will save all of the tabs in a collection.

MOST 161.png

Importing Tabs

Use the Import feature to restore backups of your MOST tabs that you have saved from exporting. Go to File > Import. An open file dialog will appear. Select the saved file that you would like to import, and MOST will automatically insert all of the tabs into MOST. If a tab with the same name already exists, you will be asked whether or not you would like to replace the existing tab. When importing collections with the same name, the tabs in the collection will be merged.

Screen Design Components

MOST has many components that can be used to design MFP screens. They are in the list on the left side of the MOST interface. To add components to the current tab, drag them into the workspace from the left frame.

Button Objects

Button objects in the MOST Designer look the same, but their functions and properties differ.

Edit Data

The Edit Data component is used to modify data in one or two ListBoxes. Depending on the requirements, the Edit Data control can delete data from a ListBox, can copy data from one ListBox to another, and can remove data from one ListBox and add it to another.

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The Method Property is used to change the operation of the Edit Data button. Selecting ’Delete’ will remove an item from the Source ListBox, ’Copy’ will add the selected items in the Source ListBox to the Target ListBox, and ’Move’ will remove an item from the Source ListBox and add it to the Target ListBox. (Keyboard) will allow the user to manually enter a value.

The Source and Target properties are pointed to the ListBoxes that will be affected by the Edit Data control. If ’Delete’ is selected as the Method property, you will only need to select the source ListBox.

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In the example above, clicking on the top move button will remove the item from the left ListBox and move it over to the right ListBox. The bottom move button will move the item from the right box back to the left box. Both Move buttons have their ’Method’ properties set to "Move".

Log Out

A Log Out button will log off a user who is currently logged in to a MOST server.

Preview

The Preview component will display a preview of the data that will be sent from the object chosen in the Target property. The Target property points to the ListBox object that contains files that can be previewed. The path to the TIFF or JPG file will be retrieved from the ListBox, and it will be previewed on the MFP screen.

Process

The Process component will process only the current tab. It will have no affect on other tabs in the collection.

MOST 168.png

Pressing Process in the above tab would not affect

the other two tabs in the Collection.

If the ’DirectCopy’ property is set to On, a copy of the scanned document will be automatically created.

If the ’Continue’ property is set to On, the user will be asked if they are finished scanning or if they want to continue with more pages.

If the ’Scan Preview’ property is set to On, it will display a preview of what was scanned after the scanning is complete.

Process All

The Process All component will process all of the Tabs in the collection that are set to ’Enabled’ on their respective tabs. The Enable/Disable object toggles whether a screen will be processed with the Process All button.

MOST 169.png

If a tab is not enabled, it will not be processed.

If the ’DirectCopy’ property is set to On (on the enable checkbox), a copy of the scanned document will be automatically created.

If the ’Continue’ property is set to On, the user will be asked if they are finished scanning or if they want to continue with more pages.

If the ’Scan Preview’ property is set to On, will display a preview of what was scanned after the scanning is complete.

Process Data

The Process Data component will generate the files for Reform to process without the scanning process actually taking place.

MOST 170.png

With these values chosen,

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This is what the FCL file would look like that is created in the \Spooler\ folder in the Reform directory.

Pull Data

The Pull Data component can pull information out of a database at preset intervals and display the results in a ListBox.

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The FontColor and FontSize properties are for appearance.

The Target property should be set to the ListBox that should be updated with the database results.

The Time property is the interval at which the database queries should be sent.

The Visible property indicates whether or not the button should be visible on the tab.

The Type property can be CustomDatabase, Database, DLL, or FileList.

If set to DLL, you need to have certain parameters to pass through in the DesignerValue property.

If set to CustomDatabase, you can write customized SQL query statements in the SQL property to send to the database. The results of the query will be populated into the ListBox that is chosen for the Target property. For the MOST variables available for use with a CustomDatabase object, see the CustomDatabase options section of the manual.

If Database is chosen, the Table that is specified will be queried at the given time interval repeatedly and the results will be populated into the selected ListBox. You can also edit the SearchField and SearchValue properties if you wish to add search strings to narrow your results.

Save To Global

The Save To Global component let’s you change MOST global variables via the MFP screen. Save to Global will update any Global Variables that are in use on the current tab. These Global Variables are defined in the menu Data->Global Variables, and can be attached to a TextBox object or a combobox with a type set to ’Global’ and by changing the ’Variable’ property to the name of the Global Variable.

Smart Search

The Smart Search component will query a database based on the properties set, and populates the results into a ListBox chosen in the Target property. When the user presses the button, they will be prompted for input to search for.

MOST 173.png

To change the font size and color, change the FontSize and FontColor properties.

If you would like the query to be executed on login, change the AutoSearch property to On.

A Smart Search component can either be of Type CustomDatabase, Database, or DLL.

If the ’Type’ property is set to CustomDatabase, you must specify the Target, which is the ListBox to populate, the DSN, and the SQL query to execute on the database. For the MOST variables available for use with a CustomDatabase object, see the CustomDatabase options section of the manual.

If it is set to type Database, you must specify the Target, the DSN, the table, and the columns to query.

When the Smart Search button is clicked on, it will display the on-screen keyboard for the search term to be entered into.

MOST 174.png

After the search query is entered and OK is pressed, it will display the results in the ListBox as specified in the Target property.

MOST 175.png

Checkbox Objects

Checkbox

A Checkbox will send a value of true or false to Reform when a tab is processed depending on whether it is checked or not.

Enable/Disable

The enable/disable component will allow or disallow access to a tab. If a tab is disabled and a Process All button is clicked, the tab will not be processed.

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Tab is disabled. Objects are locked. Tab enabled. Objects are unlocked.

ComboBox Objects

ComboBoxes can be populated with different types of data depending on the requirements.

ComboBox
MOST 178.png

Under the ’Type’ property, you can set it to CustomDatabase, Database, DLL, FileList, Global, Static, or Target. If Global is used, a static list must exist with the same name as the global variable you are trying to add the combo box for.

When CustomDatabase is selected, you can specify a custom SQL Query to be executed upon opening the tab. For the MOST variables available for use with a CustomDatabase object, see the CustomDatabase options section of the manual.

When FileList is selected, three more properties will appear; ’Directory’, ’Filter’, and ’Extension’. ’Directory’ is the folder that will be scanned for files. The files will be populated into the ComboBox. ’Filter’ can be changed to have only certain kinds of files listed. ’Extension’ can be set to show or hide the file extensions within the ComboBox.

With Static selected, the ’Static Data’ property will appear. You can then choose a Static Data group to be populated into the ComboBox.

Also note that you can specify a default value for the setting by changing the value of the DefaultText property.

Scan Setting

The Scan Setting component can set printer settings from within a ComboBox.

MOST 179.png

In the properties frame, change the ScanType to Color, Compression, Density, FileType, Mode, Resolution, ScanType, Sides, Size. The ComboBox will be automatically populated with the settings.

Also note that you can specify a default value for the setting by changing the value of the DefaultText property.

Label Objects

Labels have no dynamic properties; they simply display text. You can change the font size, color, and alignment by changing their properties.

MOST 180.png

ListBox Objects

ListBoxes can be populated with data that has been pulled from databases, work in sync with other components, and perform a variety of other tasks.

Editable ListBox

The Editable ListBox component is just like a regular ListBox object, you can set values for each item in the list by pressing the button next to the item you want to set a value for.

MOST 181.png
ListBox

ListBoxes can be used to display different data types.

MOST 182.png

The ’AllValues’ property indicates whether all rows in the list should be returned [Yes], or just the selected row [No].

The ’ButtonHeight’ property specifies the height of the scroll buttons that appear on the ListBox, in pixels.

The ’Columns’ property specifies how many columns the ListBox should have.

The ’MaxItems’ property sets the maximum number of rows of data that are sent to the client machine at any time.

The ’Multiselect’ property, if set to On, allows the user to select multiple rows in the ListBox.

The ’Primary’ column will set which column of data is to be returned.

The ’ProcessClear’ property, if set to true, will automatically clear the ListBox after the tab has been processed.

If the ’Required’ property is set to Yes, the tab will not be able to be processed unless there is an item selected in the ListBox.

The ’Type’ property has several options; CustomDatabase, Database, DLL, FileList, Static, Target.

If set to CustomDatabase, the user must specify a DSN and an SQL query string. For the MOST variables available for use with a CustomDatabase object, see the CustomDatabase options section of the manual.

If set to Database, they must specify a DSN, a Table, DisplayFields, which tells which fields to display, HiddenFields, which tells which fields to return but not display, and optionally SearchField and SearchValue, which sets the field to search, and the value to search for.

If set to DLL, you need to have certain parameters to pass through to the DLL file in the DesignerValue property.

If set to FileList, much like the Tree ListBox, the user needs to set a directory to scan for files, the Filter, and whether or not to show the Extension.

MOST 183.png

If set to Static, the user must select a group of static data. Static Data can be edited in the menu Data->Static Data.

Tree ListBox

The Tree ListBox component can be used to either display a list of files and folders within a directory in an organized tree view, or it can send parameters to a DLL file that uses the MOST SDK.

MOST 184.png

In the example above, the Tree ListBox has its Type property set to FileList and its Directory set to a folder on the local machine.

MOST 185.png

The ’ChildSelect’ property, if set to On, will only allow sub-items (or Child Items) in the Tree ListBox to be selected by the user.
If the ’Required’ property is set to Yes, the tab will not be able to be processed unless there is a file selected in the Tree ListBox.

The ’Type’ property can be either DLL or FileList. If it is set to FileList, you must choose the Directory property, which is the location on your local machine to scan for files and folders, the Filter property, which will only show the type of files you would like to see based on the file extension [ie. *.txt, *.jpg], the Extension property, which if set to ’Hide’ will not show the file extensions for any files that are listed, and ShowFiles, which must be set to Yes for files and folders to be automatically populated in the Tree ListBox.

If DLL is selected for property ’Type’, then you must have parameters to pass along to the DLL (that uses the MOST SDK) to utilize it. Those parameters should be set in the DesignerValue property.

TextBox Objects

The TextBox component has several properties that can change its functionality.

MOST 186.png

The ’ProcessClear’ property, if set to true, will automatically clear the TextBox after the tab has been processed.

The ’Required’ property, if set to true, will not allow the user to process the tab until the field has been filled out.

The ’KeyboardTitle’ property specifies what text will be displayed on the top of the on-screen keyboard on the MFP.

MOST 187.png

The KeyboardTitle property specifies what text will go in the top left of the keyboard.

The ’Type’ property can be set to ’Global’, ’Password’, ’Standard’ or "Popup". ’Global’ will create a new property called ’Variable’, which should be pointed towards a Global Variable. The TextBox will automatically be filled with the Global Variable chosen in the Variable property. ’Password’ will automatically mask the text that a user enters. ’Standard’ is the default, normal entry mode.

"Popup" allows you to populate the textbox with data that the user selects from a popup box. When chosen, additional options will be made available such as Popup Type which allows you to populate the popup screen from a DLL, Database or Static data.

If the ’Validate’ property is set to another TextBox, upon processing the tab, the two TextBoxes will be compared for validity. If they do not match, the user will be notified and processing will not continue.


CustomDatabase options

Below are the variables available for use in a CustomDatabase query. Wherever one of the below phrases are placed in a SQL Query, the value of the current logged in user/session/device details will be populated.


#CARD# The card number used to authenticate at the MFP

#INPUT# The text entered by the user. Typically used for searching.

#DOMAIN# The logged in user's Domain.

#USER# The logged in user's Username.

#SERIAL# The MFP serial number.

#IP# The MFP IP Address.

#GROUPS# The logged in user's groups.

#PRIMARYGROUP# The logged in user's primary group.

#FIRSTNAME# The logged in user's First Name.

#LASTNAME# The logged in user's Last Name.

#EMAIL# The logged in user's Email address.

#TABNAME# The MOST Tab name that is currently displayed.

#LOCALE# The MFP Locale.

#SESSION# The unique Session ID (per logon).

#CLUSTER# The MOST Cluster that the MFP is assigned to.

Creating a Cluster

Clusters are useful for isolating configurations on a per MFP basis. Some general scenarios where clusters may be useful are if you would like to have different screens, functionality, or access available for various locations. Using clusters, you can assign specific devices to use different MOST settings. Typically it is recommended to use LDAP groups to control access and functionality, but in cases where device location is the only option, clusters can become a useful configuration technique.

1. Start MOST Designer

2. Go to File > Switch Cluster > Create Cluster

MOST 136.png

3. Enter the name of the cluster to be created. Click OK.

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4. Open MOST Manager, right click in the Server. Choose Move to Cluster

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5. Select a Cluster from the List.

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6. Now you will see the Server under the recently created Cluster.

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The MFP Control Center

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MFP Control Center Menu

Menu Menu Option Icon Details
File Scan from MOST Manager
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This will scan the IP addresses of the MFPs that have previously connected to the MOST Manager. Only available if Client Data is assigned a DSN in the MOST Manager Settings (Devices Tab).
Scan from File NA Allows you to select a text file that contains IP addresses. It will then scan these IP addresses.
Update MOST Desktop Settings
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Updates settings in MOST Desktop to match those configured in the Control Center
Exit NA Closes the MFP Control Center.
Edit MOST for Ricoh Settings NA Displays the configuration options for Ricoh devices.
MOST for HP Settings NA Displays the configuration options for HP devices.
MOST for Lexmark Settings NA Displays the configuration options for Lexmark devices.
General Settings
NA Configure Proxy settings and MFP Process timeout settings.
SNMP Mode

NA Uses SNMP to gather additional information from the MFP. If you have trouble scanning for an MFP, disabling this option may help your results.
Ping Mode NA Pings the device prior to scanning the IP address.
Verbose Logging NA Enable MFP logging
Help MFP Diagnostic Tool NA Tool that verifies the configuration of a device and displays troubleshooting details.
About
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Displays the About dialog that contains the version number of the application as well as the version of MOST that it will install.

MOST Settings

To open the MOST Settings, have the MFP Control Center open and click Edit > MOST for Ricoh/HP/Lexmark Settings…. This will display the settings for the selected manufacturer.

Note: Each manufacturer may have slightly different options available. However, the majority of them match regardless of manufacturer.

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Here, you can configure settings for MOST. They include:

Option Description
MOST Server IP Address The default IP address for MOST to connect to once it is installed. (This can later be modified on the MFP if necessary.)
Most Server Port The port that is configured in the MOST Manager
Difference The difference in time (in milliseconds) that it takes to ping each server from an MFP
Time to Live How often the ping is checked, in seconds
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Option Description
Login Window Linking When you enter the username on MOST, this option can automatically display the password entry, then login.
Login Window Image The URL to an image that you want displayed on the login window
Card Window Timeout The amount of seconds that the Card Window will timeout after
Continue Dialog Timeout The amount of seconds that the Continue screen will timeout after, then it will default to Finish or Cancel
Continue Dialog Default The default option after the Continue Timeout above, either Finish or Cancel
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Option Description
Copy Counter Enables MOST to keep track of copies made while the user is logged into MOST. Requires The Reform Tracker plug-in to be installed in order to function properly.
MFP Username The same administrative username used to log into the MFP’s Web Image Monitor.
MFP Password The same administrative password used to log into the MFP’s Web Image Monitor
Lock Functions Used to manage and lock users out of the enabled functions until the user logs into MOST. By default, enabling any of these will lock users out without the ability to configure which users or groups have access to what functions. The Reform Tracker plugin is required in order to make these customizations. In order to unlock functions after locking them and installing MOST to an MFP, please see the trouble shooting section of this manual.
Card Reader If your proximity card reader is not working correctly, this option attempts to force MOST to recognize the device. Note that this option will cause MOST to use external keyboards as a card reader.
Lock Panel Locks the MFP so that only MOST can be accessed. The other MFP options will be unavailable.
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Option Description
Interval How often the MFP Monitor (MFP Alerts) will query the MFP for status updates. Set this to 0 to disable MFP Alerts.
MIBs The MIB or range of MIB’s (using * wildcard) that the MFP Monitor will query.
Available Lists the possible device Models available to force MOST Lite instead of the standard MOST. This option to force MOST Lite is only for devices running Java version 7.x or 10.x and support the 4 line LCD embedded software architecture.
Selected Lists the selected device Models to force MOST Lite instead of the standard MOST. Note: Forcing MOST Lite to an MFP that does not support the 4 line LCD embedded software architecture will cause MOST to not install or function properly on that device.

General Settings

To access the General Settings, have the MFP Control Center window open and go to Edit > General Settings.

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Option Description
Process Timeout Used to specify a timeout for MOST when installing, updating etc. There are two timeouts, without and without reboot. Please see note. If using a Wide Area Network, both values should be increased accordingly.
Max Threads Count Max Threads Count specifies the maximum number of MFPs to be accessed when scanning an IP Range.

Scanning IP Ranges

Ricoh MFPs can be automatically detected by specifying a range of IPs to scan. Fill in each box [i.e. 192.168.1.15 to 192.168.1.255] and click ’Start Scan’ to search for MFPs.

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Once one or more MFPs are found and the scan has finished, press the Next button. On the next screen, it will list all of the MFPs that were found in the scan, and they will be split up into three tabs-the printers that have MOST installed and the printers that don’t have MOST installed on them, and the printers that could not be reached.

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From the Installed tab you can select multiple printers and verify installations, start MOST, Uninstall MOST, or reboot the MFP. From the ’Uninstalled’ tab you can have MOST installed automatically, and you can reboot the MFP.

Also note that if you check the checkboxes next to multiple MFPs, you can perform any task to all of the printers with one click. You can also use the Edit > Select All feature to select all the MFPs.

MFP Diagnostic Tool

The MFP Diagnostic tool checks if the ports on the MFP are open so MOST can install. If there is an issue installing on a MFP, use this tool to check the MFP’s ports.


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Configuring MFP Email Alerts

**Important: It is required to have the Reform Email plug-in installed and configured with MOST before attempting to use the MFP Email Alerts. Before continuing with this part of the instructions, be sure that scan to email is functioning with an SMTP email server.

MFP email alerts can be used to receive email notifications of issues such as a paper jam, empty toner or no paper occurring at a MOST enabled MFP(s).

In order to receive MFP email alerts the RM_MFP_Monitor service must be set to startup automatically, run under the correct service account, and should be currently running.


1. To add the MOST Screen that allows a user to request the alerts, Go to Start > Programs > Reform… > MOST > Misc > MFP Monitor Screen

2. Select Yes to import MFP_Monitor into MOST. This will open the MOST Designer and add the MFPAlert tab to MOST.

MOST 203.png

3. In the MOST Designer select Data > Users and Groups

MOST 204.png

4. Select the group that you would like the users that are part of that group to have the ability to receive MFP email alerts. You will need to add the Admin collection to the Selected Collections if not already present. This can be done by selecting MFPAlerts in the Available Collections and click the right arrow to add to the Select Collections.

MOST 205.png

5. Open the MFP Control Center by going to Start > Programs > Reform… > MOST > Install to MFPs.

MOST 206.png

6. From the MFP Control Center go to Edit > MOST for Ricoh Settings…

MOST 207.png

7. Click the Advanced tab.

MOST 208.png

8. If the Interval value is set to 0, change the Interval value to 15 seconds. The Interval value must be greater than 0 to receive email alerts. Click Save. If you changed this value you will need to reinstall MOST to the MFP you would like to receive email alerts from. Please see sections 1.2.1, 1.2.2 or 1.2.3 of this manual to install MOST to MFP.

9. Log into the MFP with the same account you would like to receive the MFP email alerts. Select the MFP Alerts collection. Select the Alerts tab from the MFP Alerts collection. You can now click on the type of alert(s) you would like to receive emails for. Click Save.

MOST 209.png

You will now be sent notifications via email for the events you selected for that MFP. You can repeat step 9 on as many MFPs as you would like to receive email alerts for.

Setting Maximum Email PDF Attachment Size

Reform will attempt to split the file sizes below the selected amount. However, if you select 100 KB as the limit, and the user scans 1 page that is larger than 100 KB, it cannot be split.

Go to Start > Programs > Reform… > Variable_Data_Printing > VDP Designer. Open the form that is being used for Email. The form used by the default MOST screens is MOST_Email.FOM. Go to File > Page Setup

MOST 30.png

Click on Attachment Setup

MOST 31.png

Open the PDF Settings

MOST 32.png

There you can enter the Maximum File Size.

MOST 33.png

Once the desired size is entered, click the "Ok" button to close the window, and save the form changes.


Terminology

Here is a list of terms that you will find throughout this document:

  • Tabs: Compilation of interface objects designed for a specific purpose. The tabs are located along the left side of the screen. Tabs can be created and modified.
  • Collections: A group of Tabs. Collections can be modified and customized to include or exclude Tabs. Users and groups of users can have more than one collection. Collections are listed across the top of the console interface.
  • On-screen keyboard: A touch screen version of the keyboard. The on-screen keyboard can be accessed by pressing anywhere on an input field.
  • MOST Desktop – The MOST Client that runs on a workstation.

How to Join Two MOST or More Servers

Joining two MOST servers should only be done once the servers have been fully tested separately and everything is working as expected. Since joining the servers requires them to have the same configuration, be sure that they are working in the same way prior to following these instructions. Synchronizing servers in MOST will ensure they are configured identically. Best practices also require that the software be installed in the same path on both servers. For example, Reform is installed to C:\Program Files\Reform\ on the first server. It should be installed to this same location on the second server.

1. Compare Reform Servers and Folders

The Compare Reform Folders utility will can compare the files in two folders containing releases of Reform and/or Reform backups. To open Compare Reform Folders, open the Health Monitor by going to Start > Reform > Health Monitor. Next, click the Compare Reform Folders button in the Backup/Restore section on the main screen in Health Monitor.

MOST 210.png

Select two folders to compare by entering them in or clicking Browse and finding them in the file directory. Click Compare and Health Monitor will compare the two of them, showing added, deleted, and modified files. The Second Directory should specify the other server’s Reform location via UNC path.

For example: \\Server2\C$\Program Files\Reform\

Once it is confirmed that the two servers have the same important files, you can proceed to step 2.

2. Enable Syncing on the first server

On the first server, please open the MOST Manager. Go to Programs > Reform… > MOST > Manager.

MOST 211.png

Click the Edit menu and open Settings.

MOST 212.png

Select the Other Tab.

MOST 213.png

Check the Enable Synchronization checkbox and click Save. A message box will appear asking if you would like to overwrite the settings on the first server, please click No. By doing this, we will maintain the settings from the first server.

MOST 214.png

3. Enable Syncing on Server 2

On the second server, open the MOST Manager and select the Other Tab. Check the Enable Synchronization checkbox and click Save. The message will appear again asking if you would like to overwrite the settings on the second server, this time click Yes.

MOST 215.png

By doing this we are maintaining settings on Server 1 and overwriting the settings on the second server with the settings from the first server.

4. Add the second server’s IP to the first server

On the first server, open the MOST Manager Settings and go to the Servers tab. In the Available Servers box, please add the second server’s IP Address. Click the Add button.

MOST 216.png

After adding the second server’s IP Address, both IP’s will appear in the Available Servers.

MOST 217.png

Click Save.

MOST 218.png

5. Verify that the second server synchronized

On the second server, please open the MOST Manager. Check that both IP Addresses are in the Available Servers box.

Showing both IP Addresses mean that the servers are synchronized properly.

6. Test the load balancing

Test logging into both servers as well as processing jobs through both servers.

  • Login, logout, login, logout. Checking the MOST Manager, the login activity will alternate between servers.
  • Login and scan multiple times without logging out (at least 4 scans). This will force the jobs to alternate between the two servers. Each server will have two jobs on it. The jobs will be processed by Server1, Server2, Server1, Server2 (or just the opposite if Server2 processed the first job).


Maintenance

There are certain directories and SQL tables that need to be monitored for growth along with the MOST plug-in for Reform. As a system processes more and more jobs, the size of these directories and SQL tables can grow very quickly. Overall system performance can be affected by the large amounts of space that the files may take up. Also, there exists a 10GB database limit if using the Microsoft SQL Server Express supplied with this installation. Obsolete files/database entries should be deleted according to your needs and file retention specifications.

Please see the Reform Health Monitor and Maintenance Utility section in the Reform User Manual for more information and instructions for monitoring and maintaining your server. It is recommended to monitor the following directories and SQL tables for growth:

Directories:

C:\Program Files\Reform…\Backups

C:\Program Files\Reform…\Spooler\ImageQueue

C:\Program Files\Reform…\Plugins\MOST2\Logs

C:\Program Files\Reform…\Plugins\WriteToFolder\Attachments

SQL Tables:

Reform_MOST_Card_Data

Reform_SaveToFile_Status

Reform_Email_Trans

Reform_Email_Status

Reform_WriteToFolder_Trans

MFP Alert Service

The MFP Alerts Service is installed with the MOST installation and is set to manual start up. It is required to be running in Automatic startup mode if you are using MFP Monitoring in the Advanced tab of the MFP Control Center. The service is named RM_MFP_Monitor and can be found in Services under Administrative Tools in the Control Panel. The MFP Alerts service should also be run as a domain account with local administrative privileges. To do so, right click on the service and go to Properties.

MOST 110.png

This will bring up the Properties dialog box. First, set the "Startup type" to Automatic in the General tab. Go to the Log On tab. Here you can configure the account to run MFP Alerts as. You can manually type the account name or you can use the Browse… button to do so. After entering the correct account, please fill in the login credentials. Click OK.

MOST 111.png

You may need to restart the service for the changes to take effect. Close the Services window after you successfully start the service.

Your service should look like below after configuring it correctly. (Notice that Startup Type is set to Automatic and Status is Started)

MOST 112.png

Using MOST on your MFP

Log In to MOST

First, the MOST Manager must be running or it should be installed as a service and given the correct privileges to operate. On the MFP, press the Scanner button (MOST may be found under a different button if the settings are changed). You will then see the screen below.

MOST 141.png

Ricoh MOST Login Screen.

MOST 142.png

HP MOST Login Screen

MOST 143.png

Lexmark MOST Login Screen

If the Options button is visible, the MFP does not have the correct server information. Click the Options button to setup the server address and port. If the Options button is not visible and you want to change the server it is connecting to, type most:options in the username, leave password blank and click login. This will reveal the Options button. For more information, see Ricoh First-Time MOST Setup and Connection Test

MOST 144.png

For the address, you would type the IP address of the server that is running MOST. Select "OK" to close the panel to return to the log in screen. The top input box is for your user name. The bottom input box is for your password. Press the fields next to Username and Password to enter information using the onscreen keyboard. Press the "Log In" button to submit your login information. Once the MFP successfully connects to the server, the Options button will no longer appear at the login screen.

Card reader login

First, the MOST Manager must be running or it should be installed as a service and given the correct privileges to operate. On the MFP, swipe your card at the MOST login screen. You will be asked to enter your credentials if this is your first time logging in. Subsequent logins will not ask for credentials.

Supported Card Readers
Manufacturer RF Ideas
Configurable No
MFP Control Center Setting Not supported
Supported Card Types HID Prox
Manufacturer HP
Configurable Yes
MFP Control Center Setting Yes (see Configuring the HP Card Reader)
Supported Card Types HID Prox
HID iClass CSN, ISO 14443A CSN, ISO 15693A CSN
Felica
HID iClass CSN
ISO 15693A CSN, I-Code CSN, my-d CSN, SecuraKey Etag CSN, Texas Instruments Tag-It
ISO 14443A CSN, DESFire CSN, I-tag CSN, Legic Advant CSN, Mifare CSN, MiFare Ultralight CSN
Paradox
Keri NXT UID, Pyramid UID, Farpointe Data NXT UID
Keri NXT 26 Bit, Pyramid 26 Bit, Farpointe Data 26 Bit
SecuraKey -02
SecuraKey -01
Indala ASP + UID (Motorola)
Indala ASP+ Custom (Motorola)
HID Prox
ReadyKey Pro UID
HiTag 2 Primary
HiTag 2 Alternate
HiTag 1 and S Primary
HiTag 1 and S Alternate
Deister UID
GProx-II UID
Cardax UID, Russwin UID
2SmartKey (Honeywell), NexKey, Nexwatch, KeyMate, QuadraKey
Keri UID
Keri 26 Bits
ioProx (Kantech)
Awid
Em/Marin ME410x/Rosslaire Primary, DIGITAG
Em/Marin ME410x/Rosslaire Alternate
Casi-Rusco
Indala ASP UID (Motorola)
Indala ASP 26 Bit (Motorola)

Licensing

The MOST software is licensed on a Per-MFP basis. One license is required for each MFP and MOST Desktop client that will utilize the MOST product. The server-side software (MOST Manager) is included. MOST is considered a plug-in for Reform. Please see the "Reform Licensing and Registration" section of the Reform User Manual for more information on how to license Reform Plug-ins. After the license is entered, the Reform Spooler and plug-ins will need to be restarted to refresh the licenses. More information regarding the Reform Spooler Service can be found in the Reform User Manual. Once the Reform Spooler is running, the MOST Manager Service should be restarted to read the new license values that Reform had created. Please see the section "Running MOST as a Service" for instructions on restarting the MOST service.

Security

MFP to Server - All communication between the MFP and the Reform / MOST servers is SSL encrypted. The different types of communication:

  1. Logging into the MFP or Printer.
  2. Interreacting with the MFP or printer screen.
  3. Using different screen objects.
  4. Scanning documents through the glass or feeder on the MFP.
  5. Information used for Active Directory or LDAP.
  6. Information used for SQL servers.
  7. Information used for document deliveries.

Note: The SSL Key is included with the base installation, by using the MOST interface a new SSL can be used to replace the existing SSL Key.

Server to delivery points

  1. File transfer on the server uses SMB to secure file transfer. For more information on enabling SMB security SMB Security
  2. The connectors to the different technologies like SharePoint etc. having their own security built into each of the technologies. Refer to the user manual for each technology or ask FabSoft for more information on your exact configuration.

Files at rest - File that is either stored or in transit. In cases where the server is not in a secure location or access is not controlled the following technologies can be used:

  1. Bit Locker is included with the Windows operating system.
  2. Microsoft EFS is included with the Windows operating system.
  3. 3rd party solutions are available such as Vormetric Transparent Encryption.

Troubleshooting

Event Log

The Windows Event Log is a good resource to check if you are experiencing difficulties at any point. It can be accessed by going to Control Panel>Administrative Tools>Event Log. Check for any errors or warning relating to MOST and the various Plugins you may have installed. The information provided in the Event Log should give you more insight into why you are having difficulties.

Permissions Issues

Verify that the MOST Manager Service is running as a domain account with local administrative privileges. See the section about running the MOST Manager as a Service for more information.

If the MFP can’t connect to the MOST Server

Try:

  • Testing the connection locally with MOST Desktop
  • Checking Firewall settings (see below)
  • Pinging the server from the MFP
  • From another PC or Server, use the Telnet command to check the connection

Firewalls and the MOST Server

In total, there are a few ports that the MOST Manager uses in order to communicate with the MFPs: Port, File Port and File Server Port. By default, these values are 15000, 15000, and 8080 respectively. The protocol used is TCP. To view or configure which ports the MOST Manager is currently using, open the MOST Manager by going to Start > Programs > Reform… > MOST > Manager.

On the menu, click on Edit > Settings.

MOST 219.png

In the Servers tab, you will see the above mentioned ports.

MOST 220.png

These ports (TCP) should be added to your firewall’s "allow" list. The MOST Manager service may also need to be added to our "allowed" applications list in the firewall.

Function Unlocking after Locking with MOST Installation

Function locks can be enabled in the MFP Control Center before installing MOST onto an MFP. The access these settings, open the MFP Control Center (Start > Programs > Reform… > MOST > Install to MFPs), go to Edit > MOST Ricoh/HP/Lexmark Settings for the device’s manufacturer and navigate to the Device tab.

MOST 221.png

If any of the lock functions are checked, these functions will be locked on the MFP during the MOST installation. In order to undo these changes, the functions must be unlocked manually. Simply un-checking these lock functions and reinstalling MOST will have no effect on the current lock function configuration of the MFP. To use MOST without function locking (after enabling lock functions) on the MFP, the lock functions first must be unchecked in the Device tab (above) and MOST must be reinstalled to the MFP which originally had the functions locked. Finally, the functions must be unlocked manually using the MFP’s web interface


Other company or product names mentioned herein may be trademarks or registered trademarks of their respective companies


MOST Issue Ticket

*User’s Name: ___________________________________ *User’s Login Name: _______________________________

*User’s Email Address: ____________________________ User’s Building: __________________________________

User’s Department: ______________________________ Support Contact’s Name: ___________________________

Support Contact’s Email: __________________________ Support Contact’s Phone: ___________________________

*Severity of Issue (Please check one):

0 - Test environment (non-production)

1 - Users are affected, but able to continue business

2 - Users are affected and it is affecting business, other functionality is working properly

3 - The software is not functioning properly at all – system outage

Number of Users Affected: _____________ List Each Users Login Name _________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

*Description of Issue: __________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

*Observations about the issue:

Frequency of Issue: Once / Random / Every Attempt / Other (Please Describe): _________________________________

__________________________________________________________________________________________________

First Occurrence (Date/Time): _____________________ Latest Occurrence (Date/Time): _________________________

  • *Issue is occurring at (Fill in all fields for Reform Server, MFP and Workstation):
  • Reform Server(s)

Reform Server IP(s): ______________________________________________________________________________

  • MFP (If using the MOST Plug-in for Reform from an MFP)

Number of MFPs Affected:_______________________

MFP Java Version:______________________________ MOST Version: __________________________________

MFP Serial #:__________________________________ MFP IP: ________________________________________

MFP Model #: _________________________________ MFP Location: ___________________________________

  • Workstation (If using the MOST Desktop Plug-in for Reform from a workstation)

Number of Workstations Affected: ________________ Workstation OS: XP / Vista / 7

Workstation IP: ________________________________ Workstation Name: _____________________________

* Additional Information

*Have any changes been made to the Reform Server or Environment? yes / no If yes, What? When? By Who?

_________________________________________________________________________________________________

_________________________________________________________________________________________________

If speed is an issue with logging in, please list the time it takes to log into MOST: ________ seconds / minutes

If speed is an issue with logging out, please list the time it takes to log out of MOST: _______ seconds / minutes

If issue is with logging into MOST:

*Is LDAP/Active Directory authentication being used? yes / no If yes, please answer the following two questions

Is the user able to log into a computer on the domain? yes / no

Has the user’s windows password changed recently? yes / no If yes, When? ________________________

*Is the user able to manually log into MOST? yes / no If no, what is the error message displayed on the MFP screen: __________________________________________________________________________________________________

*Is the user able to log into MOST on a different device? yes / no

*Is another user able to manually log into MOST on the same device? yes / no

*Do users log into MOST with swipe cards? yes / no

Is the user able to log into MOST with a swipe card? yes / no

If issue is with deploying MOST to MFP:

How are you attempting to install MOST to MFP? (Please check the options you have tried)

- MFP Control Center

- Built in Web Server (Entering URL into the device)

- Web Image Monitor Page

Please describe the results for each of the options that you have tried: _______________________________________

_________________________________________________________________________________________________

_________________________________________________________________________________________________

* Fields are required

Scan To Folder Issue Ticket

*User’s Name: __________________________________ *User’s Login Name: ________________________________

User’s Home Folder:______________________________ User’s Building: ___________________________________

User’s Department: ______________________________ Support Contact’s Name: ____________________________

Support Contact’s Email: __________________________ Support Contact’s Phone: ____________________________

*Severity of Issue (Please check one):

    0 - Test environment (non-production)
    1 - Users are affected, but able to continue business

2 - Users are affected and it is affecting business, other functionality is working properly

3 - The software is not functioning properly at all – system outage

Number of Users Affected: _____________ List Each Users Login Name _________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

*Description of Issue:

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

*Observations about issue:

Frequency of Issue: Once / Random / Every Attempt / Other (Please Describe): __________________________________

__________________________________________________________________________________________________

First Occurrence (Date/Time): _____________________ Latest Occurrence (Date/Time): _________________________

* Additional Information

*Have any changes been made to the Reform Server or Environment? yes / no If yes, What? When? By Who?

__________________________________________________________________________________________________

__________________________________________________________________________________________________

*Which folder(s) is the user having issues scanning to? Home / Shared / Other _______________________________

*Is the user able to access their home folder from their workstation? yes / no

Additional information when using the MOST plug-in with Reform

  • MFP (If using the MOST Plug-in for Reform from an MFP)

Number of MFPs Affected:_______________________

MFP Java Version:______________________________ MOST Version: __________________________________

MFP Serial #:__________________________________ MFP IP: ________________________________________

MFP Model #: _________________________________ MFP Location: ___________________________________

  • Reform Server(s)

Reform Server IP(s): ______________________________________________________________________________

  • Workstation (If using the MOST Desktop Plug-in for Reform from a workstation)

Number of Workstations Affected: ________________ Workstation OS: XP / Vista / 7

Workstation IP: ________________________________ Workstation Name: ______________________________

*From a device is the user able to see their expected list of folders to scan to? yes / no

*If scanning speed is an issue, please list the time it takes the document to reach folder: _______ seconds / minutes

* Fields are required