Document Authority Control (DAC)
- 1 About Document Authority Control
- 2 Benefits of Using Document Authority Control
- 3 Hardware Requirements
- 4 Sending your First Document to DAC
- 5 Using and Setting Up DAC
- 6 DAC Overview
- 7 Installing/Configuring Internet Information Services (IIS) 2003
- 8 Configuring Internet Information Services (IIS) 7
- 9 Maintenance
- 10 Troubleshooting
- 11 DAC Issue Ticket
About Document Authority Control
Document Authority Control (DAC) provides business process automation that enables organizations to achieve complete management and control over their operations. There are many cases where documents need to be reviewed and authorized by certain individuals or departments of an organization. Document Authority Control simplifies this process by intelligently and automatically routing documents to the required recipients for review or approval.
With Document Authority Control, users can set rules to determine where documents should be routed, based on hierarchy. Routing can be configured to occur across specific departments, to individuals with similar roles, within small work groups, etc. Specific document types or documents processed by particular users can even establish who the document should be delivered to. So a purchase order can be intelligently routed to the finance department or a miscellaneous employee document can be delivered to their particular department manager. When documents are routed, it can occur at one level at a time - with routing to the next level not occurring until approval is received from the previous level (similar to a ladder system), or it can be performed simultaneously.
Benefits of Using Document Authority Control
- With Document Authority Control, organizations can easily manage the flow of their document operations and streamline the distribution of business processes.
- Document processes can be closely monitored, so unauthorized activities are immediately detected and eliminated.
- Documents are reliably being routed and reviewed by the appropriate people.
- Routing rules can be assigned to specific users, document types, departments, etc.
- Increased sharing and access to information improves business productivity and reliability.
- Production System Recommendation (These suggestions are only estimations. High load environments may require multiple servers, or additional hardware.)
1. Pentium 4 Processor
2. 4 GB RAM
3. HDD Space 100 GB (Redundancy recommended)
4. Battery Backup (UPS)
5. Dedicated server, no other software products except for virus and security programs.
- Minimum System Requirements for demonstration purposes only
1. Pentium 4 Processor
2. 2 GB RAM
3. HDD Space 30 GB
Hardware specifications depend greatly on the workload and throughput that is required. Higher end processors and greater amounts of memory will increase the amount of information and data that Reform can process thus improving overall system throughput. For load balancing or failover, multiple servers can also be used. (Note: A license for Reform and each plug-in is required for each server running the software.) Before obtaining the server that you plan on utilizing for Reform, please check the plug-ins’ user manuals for System Requirements as well as they may require additional hardware. For production systems, we also recommend redundant hard drives utilizing the mirroring features of RAID (Redundant Array of Independent Disks) to minimize data loss and expedite system recovery in the event of a hardware failure. Battery backups are also suggested to maintain system uptime and reliability in case of power failures.
Sending your First Document to DAC
In this example, we are going to be creating a new form in the VDP Designer and walking through a typical submitting and approving workflow. To configure the DAC workflow, we will be using the Workflow Designer which is a visually enhanced method of designing a workflow. The Workflow Designer will allow us to use the form we are about to create and make the necessary changes to that form and subsequent forms in order to fulfill the DAC workflow.
**This tutorial requires the Reform Variable Data Printing plug-in in order to edit a form. If you will be using this plug-in with MOST and not for Variable Data Printing, please follow the instructions in the corresponding manual for MOST integration (this tutorial may be skipped).
First, the VDP Designer must be started. To open it, go to Start > Programs > Reform… > Variable_Data_Printing > VDP Designer.
1. For the example, we will be creating a new form with an existing template. Go to File > New > New. Select the DAC template and click OK.
2. When it asks if you would like to open a text/ASCII file for designing, select No.
3. Next, go to File > Save to save your form. Name it DAC.FOM.
4. You can now close the VDP Designer since we have our form which we will be using alongside the Workflow Designer to route the document.
5. *Now that we have our form, we can begin to create the desired DAC workflow using the Workflow Designer. First, the Workflow Designer must be started.
6. To open it, go to Start > Programs > Reform… > Workflow Designer.
7. Once open, we must go to File > New…
8. Select "Document Automation" and click Ok.
9. You will now notice that your Inputs, Processes and Outputs have been populated by the various plug-ins you have installed (DAC being one of the Processes)
10. We can now start adding the necessary components to the workflow. First, drag and drop a Form and File object onto the workflow by clicking and holding your mouse on Form and File and then moving your mouse over to the workflow and releasing the mouse button.
*You will be prompted with the following dialog:
11. Enter a description for the object you just added. This is done by typing in the provided box. Type "DAC Demo" and click Finish. This will take you back to your workflow.
12. Now we are ready to configure the "DAC" form and input file. To do so, right click on the newly added object and select "Configuration…" or simply double-click on it.
13. You are now presented with the Input Setup window. First, we want to select the TextFile or data stream that our form will be using. To do so, you can simply begin typing in the box, or you can browse to find it. We want to select the DAC.out file. Click the small folder icon to bring up a window which will let us choose that file. Select the file and click Open.
14. After choosing the text file, you are taken back to the Input Setup page so that you can now select a form. Click the small folder icon to bring up a window which will let us choose the desired DAC.FOM form file. Select the FOM file and click Open.
15. Now that you have both your Input Text File and Reform Form selected, the setup of "Form and File" is complete. You can quickly double check that the correct files are selected and then click Finish.
16. You will also be prompted to add a page-break field to the forms. At this point, we want to select No.
17. Next we want to add a DAC Process to our workflow. We use the same drag and drop procedure as with the "Form and File" (see step 9). Take your mouse and drag the "DAC" object from under Process onto the workflow somewhere below your Input. Once you release your mouse, you will be prompted to describe "DAC". Type "DAC" in the box and then click Finish.
18. Once you click Finish, you are taken back to your workflow. DAC will have a Red Caption because it is not yet configured. To configure DAC, you must first connect the Form and File object titled "DAC Demo". To do so, first select the "Add Connector" button from the menu bar. Next, drag your mouse from the small "x" underneath "DAC Demo" to the small "x" above "DAC" as pictured below. When the connection is complete, the connecter will turn black (if red, connection has not been made correctly, try again) and the "DAC Demo" caption will turn green.
19. You will be prompted to configure DAC upon completing the connection. Click Yes. If you click No, you can also double click on the DAC object or rightclick on the object and select "Configuration…" to continue the configuration at a later time. This will bring up the following window asking for the Document Type. Type CCStatement in the provided field and click Next.
20. Enter Demo as the "Submitter’s UserName". Click Next.
21. For the Description, we would like to choose variable data from the data stream. To do so, we first must click the "Click here to select variable information" button.
*Note-After doing so, we see that a list will appear with the different fields that you can choose for your variable data. If you want to go back to static input mode, you can do so by clicking the appropriate button for static information and then you will be able type static information.
22. Select the dynamic object StatementNum as the "Description" to display in DAC. You will have to scroll down to see it. After selecting it, click Finish.
23. You have completed configuring the DAC Process. Now we will setup the output of the DAC Process which is where the document will go once approved. We want to send our approved document to an available printer. First we must drag a Printer object onto the workflow underneath DAC. After dragging the Printer, you are prompted to describe the object. Type "Printer 1" in the description and click Finish.
24. Next you have to make a connection from DAC to Printer 1. To do so, first select the "Add Connector" button from the menu bar and then drag your mouse from the small "x" on DAC to the one on Printer 1. Once the connection is complete, the connector will turn black and DAC will turn green.
25. You will be prompted to configure Printer 1. Click Yes. You can also configure by double clicking on the Printer 1 object. To select a printer, click the "Printer…" button to retrieve a list of printers.
26. Select a printer from the list and click OK.
27. Verify that the correct printer is selected and click Finish.
28. You have completing configuring your DAC workflow. Your 3 objects ("DAC Demo", "DAC" and "Printer 1") should all be green meaning they have been successfully configured and the workflow is ready to be created.
29. To make all the appropriate forms and changes, the workflow must be executed. This is done by clicking the "Execute" button
on the menu bar. After execution, you will be notified of the configuration that has taken place. Click OK.
30. Your approved form has been created with the name CCStatement-Approved.FOM in your forms folder. This is the form that DAC will use once approved. A backup of your original DAC.FOM form has been copied up to the "Workflow Designer Original Forms" folder in forms directory. Any permanent form changes should be made to this original form as it is used throughout the form configuration process as a template. If changes are made to this template, you will have to execute your workflow again to see the changes in the forms.
31. You can save your workflow by going to File > Save but it is not required. You can now close the Workflow Designer.
32. The Spooler Application must now be started by clicking Start > Programs > Reform… > Reform Spooler. Once it is open, press the Start button. It should now say Start in the lower left corner.
*If it was already running, it will need to be stopped and restarted so that it recognizes the new forms that were created by the wizard.
33. Navigate to your C:\Program Files\Reform…\Backups\ directory. Select the DAC.out file, Right Click, and select Copy
34. Navigate to your C:\Program Files\Reform…\Spooler\ directory. Right Click on the white background of the window, and select Paste. (Pasting the data stream to this folder simulates printing from Windows, AS400, Unix, etc.)
35. When the Spooler Application begins processing the file, you will notice the file name change to something similar to the image below.
36. After the document is processed by the Spooler, your next step is to set permissions in the DAC interface that will allow us to moderate the document we sent from the user ’demo’.
37. Open DAC by opening an Internet Explorer window and navigating to http://localhost/DAC on the Reform Server.
- If it asks you for login credentials, enter the account information of which you are currently logged on to Windows under.
38. Click Login.
39. Now, you can log out of the administration panel by clicking the
button at the top-right of the webpage.
Note: This Login and Log Out is required to enter your name into the system. The permissions can now be configured for your username.
40. Now, to log in as the DAC system administrator, Click the "Logging On As an Administrator?" link to show the login dialog on the bottom of the screen. Enter these administrative credentials:
- User Name: admin
- Password: password
41. Press Login. Once you have logged in, click on the Administrator Permissions tab.
42. On this tab, you can set permissions for the different users of DAC. The permissions are specific to each document type. As many document types can be created as you would like on the Document Types tab in DAC, but for our example we will use only the one that we created earlier on in the tutorial, which is named CCStatement. Select the CCStatement entry in the document type list.
43. Now, we need to assign the user that will have permissions to either approve or deny files posted under this document type. Click on your current user name in the left list box, and then move the name to the Document Admins section by clicking the Add button.
44. Now you need to give yourself an administrative level. It is on this panel where hierarchical levels of administrators can come be configured, but for our simple example, we only have one person. After you have moved your username over the Document Admins list, click on your name in the list to select it, and then Increase the administration level to 1. Next, click the Save Settings button.
45. Next, select your username, and click the Edit User Control button to bring up the User Control Permissions window.
46. Check the box next to the "Demo" username. Click Save Settings to save your permission configuration. Then, close the User Control Permissions window. Then, click Save Settings in the Administrator Permissions panel.
The configuration that was just completed will place your username in control of all documents of type "CCStatement" that are submitted by the user ’Demo’.
47. Now, you can log out of the administration panel by clicking the
button at the top-right of the administration panel.
When you get back to the main logon screen, click Login.
48. Now you can see the main DAC interface. In the middle it has a list of all documents that you have authoritative control over. As you can see, you have several options that allow you to control the document that was submitted.
Note: Approving the document will send it to the printer you selected earlier during the configuration.
The options available allow you to:
- View a history of approvals and viewings of the document
- Add comments that can be viewed by the submitter and other approvers
- Approve the document, which will then send the document to the next administrators for approval. Once all the configured administrators have approved the document, it will be sent back to Reform to be processed.
- Deny the document, which will then send the document back to Reform to be processed
Once the document has been approved by the highest level administrator, DAC automatically makes copies of the files and puts them into the Spooler directory. When this is done, the end of the file name will have the text -Approved appended to it so that the correct form is applied to the file. The file generated for this sample is named "CCStatement-Approved".
Once this file is generated, it can be set to print, email, archive, etc, all by modifying the –Approved form, or configuring it through the Workflow Designer.
Using and Setting Up DAC
In general, DAC is a hierarchy of users and administrators. The number of Users, Administrators, and Levels in the system is infinite, and the number of possible hierarchies is unlimited. A hierarchy can be created for each document type, allowing it to be extremely customizable.
The figure above is just one example of a hierarchy that could be used. This shows that it is possible to keep different departments from viewing each other’s documents. It is also possible to have any of the Level 1 Administrators be allowed to view the documents from any department, depending on what is needed. In this example, User 5 is unique because the documents they submit can be approved by the Level 1 Administrator from either Department B or C. These options allow the system to be completely customizable to the user’s needs.
For this example, a User would submit a document to be approved. The Level 1 Administrators for that user then has several options. They could: Approve, Deny, or View the document. They could also add comments to the document in order to communicate with the user or administrator that submitted or approved it. Once the Level 1 has approved it, the document is pushed up the ladder to the Level 2 Administrator. The Level 2 Administrator can either approve, deny, etc. The document would then be passed on to the Level 3 Administrator. Once the top of the hierarchy is reached, the document has completed the steps required, and is processed accordingly.
Logging into DAC
DAC uses your Windows User Name to log you onto the system. All that the users must do to login is click "Login". If you are a system administrator, and need to edit permissions, clicking on "Logging on as Administrator?" will display the lower half of the login screen. This portion allows you to enter the system administrator User Name and Password.
The red-bordered area shown on the bottom will only appear when a user clicks the "Logging on as Administrator?" link.
Adding Users and Document Types
The first time a new user logs on to the system, their name is added to the list of stored names. For example, if a system administrator needed to give Joe Level 1 administrator privileges, Joe would first have to login to have his name added to the list. Then, the system administrator would be able to give him the necessary permissions.
Document types work in the same way. To have a document type added to the list, the user simply has to send a file of that type to DAC. DAC will then add it to the list of available Document types, allowing a new hierarchy to be created for that type.
Setting DAC Administrators
To set permissions for users and administrators, the system administrator must first login as described in the previous section. Once logged in, they can click on the "DAC Permissions" tab to access the available settings. An example of what you should see is shown below:
Shown in this figure, you can see the Available Users, Document Admins, Select Authority Document, and several other buttons. The first thing to do when creating the hierarchy is to select the correct document type. The one shown here is "Sales Receipt".
Then, by selecting the users on the left side, and clicking the ADD button, the selected user will appear in the Document Admins list with a 0 next to their name. Using the Increase and Decrease buttons, you can change the selected user’s level until it is correct. The lowest level administrator is 1.
The user’s current level is shown next to their username under Document Admins (Example: Gary (2) - Gary is a Level 2 Administrator). This process would be repeated until all the administrators are at the correct level. Once the process is complete, click "Save Settings". At this point in this example, we have the levels structured similar to the following:
Setting Administrator Permissions
Now that the Levels have been correctly created, we must give administrators permission to approve specific user’s documents. By doing this, we can break down the hierarchy into departments or groups of users. By clicking on the "Edit User Control" button shown previously, you can edit the selected user’s settings. The window below will appear:
As shown, we are accessing the permissions for the user Gary for the Document Type "Sales Receipt". There is also a list of available users that Gary can be given the rights to approve documents for. Here we show that he can approve documents for Mike and Ruth since Gary is a level 2 administrator, and Mike/Ruth are level 1 administrators. He also can approve documents from Chl, John and Matt once they are approved by Mike or Ruth. Once the desired settings are complete, click "Save Settings". This process is repeated for Mike and Ruth so that they are able to approve documents for the rest of the users (Chl,John and Matt). For our example, we will give Ruth permission to approve documents from Matt and Chl. Also, Mike will be given permission to approve documents from John. Our final hierarchy example is shown below:
The DAC User Interface
To access the DAC interface, the user must login to the DAC webpage. Once logged in, they will need to click on the "Document Authority Control" link in the upper right hand corner. They should then see a screen similar to the one shown below.
On the left side, this figure shows three sales receipts submitted by the user "marci", on the date 5/28/2008. It also shows the description as "Sales information for order ######". In the upper left corner, you can see the user logged in is "chrisl2007". If the user were to move the mouse cursor over the blue text "Sales Receipts from marci…" a small window will appear over the text with a screenshot of the TIF image that was submitted so they can see exactly what it looks like. The right side shows the options currently available to the logged in user.
This particular user has full administrative privileges with documents submitted by "marci". Approving it would send the file to the administrator of the next level, while denying it would send it back to the person who approved or submitted it below the current user.
At the bottom-left of the user screen in DAC/Document Monitor, there are two options that allow you to change settings regarding the way Document Monitor and DAC are run. The first link will set which page opens up after a user logs in—DAC, or Document Monitor. The second link will set Document Monitor as your browser’s home page.
Internet Explorer and Popups
When adding comments to a document, Internet Explorer may tell you that popups have been blocked.
To fix this problem, click on the highlighted bar and go to Pop-up Blocked> Always Allow Pop-ups from This Site…
After refreshing the page, you should be able to add comments.
Reform - DAC Send To Script
The DAC.fbs script can be found in the "SendToScripts" folder. When this script is executed, it first takes all the corresponding information from the file, such as: Document Form Name, Date, Time, Attachment, Submitter’s Name, Spooler, Description, TIF image file name and directory. DAC.fbs uses this information to populate the database with the information to be used with DAC. The script is also used to move the spooler file and TIF image into the "FSMonitor\DACJobs\" directory so that DAC can process them.
Reform - DAC Forms
When the document is submitted to the system, it opens the corresponding form. This form would simply have the submitted image, and it would use DAC as the "Transport Type" in the Page Setup options, as shown below. By setting DAC as the Transport Type, this allows the DAC.fbs script to be executed after the page is finished processing. The script would then move the files into the correct directory to be processed, as well as add the information to the database. There are also three fields that are required to be used in the form: LoginName, DACDescription, and DACFormType. The LoginName is the name of the user submitting the file to DAC. The DACDescription is a short summary of what the file is. DACFormType tells DAC what kind of document the file is, so that it can determine the administrators and permissions for the file based on the type.
To start the process, a user must submit a document into the system that would need authorization. For this explanation, we will be scanning a form that someone would submit if they were returning from a business trip and needed to be reimbursed. Because it is a fairly large price for the company to pay, it must be authorized before the finance department could reimburse you for the money spent on the flight, hotel, meals, etc.
DAC Approval / Denial Tree
At this point in the example, we will take the place of Matt in the tree. To demonstrate how documents can be approved and denied until they are processed. Consider the figure shown below. (From Setting Administrator Permission).
The user that submitted the current document is Matt. Now, DAC sends the document to Ruth. She can Approve, Deny, or Add a Comment. If she is not sure what the receipts Matt is trying to be reimbursed for, they can use the comments to communicate until everyone understands what is being approved. Once Ruth approves the document, Gary has the same options as before. Let say for some reason after Gary communicates with Ruth through the commenting system, and he feels that the receipts are unreasonable, he clicks Deny. This would then send the document back to Ruth. Ruth would then communicate with Matt, where they would make the necessary changes, and resubmit it for approval. Satisfied with the changes, Ruth approves, and then Gary approves the document. Here, we have reached the highest point on the hierarchy, so the document is then sent to be processed.
Processing the Document
Once the document has been approved by the highest level administrator, DAC automatically makes a copy of the files and puts them into the Spooler directory. When it does this, at the end of the file name, it will add the text "-Approved" so that the correct form is applied to the file. DAC also keeps a copy of the file in the "FSMonitor\DACJobs" directory for company records.
The spooler would immediately recognize the file and apply the appropriate forms. At this point, the document can be emailed, faxed, archived, printed, etc.
Installing/Configuring Internet Information Services (IIS) 2003
Internet Information Services is required to operate Document Authority Control. This section will walk you through how to install IIS 2003, as well as configuring the installation to ensure proper DAC functionality. This installation will require the Windows 2003 Service Pack 2 CD/DVD to be inserted.
Go to Start > Control Panel > Add/Remove Programs.
In Add/Remove Programs, click the Add/Remove Windows Components button.
You will see a list of Windows components that you can install. To find Internet Information Services, click on Application Server, then click the Details button.
Another window will pop up with several components you can install. We need to install Internet Information Services, so check the entry for IIS. You will notice that Enable network COM+ access will be selected—this is normal. Click the OK button.
Click the Next button to begin the installation process.
The installation will now begin. After a few seconds, a prompt will appear asking you to choose the location of the files on the CD/DVD. Click on the Browse button to bring up an open file dialog.
On the Service Pack 2 DVD, the file you need to locate can be found in:
After you select the file, click OK to close the open file dialog, then click Retry in the Copy Error prompt. The installation will resume.
After the installation is complete, you can close out of Add/Remove Programs. At this point, you should install DAC, and then return back to this section afterwards for configuring Internet Information Services to allow DAC to function properly.
After you have installed Document Authority Control:
We are going to change some IIS settings that will allow DAC to run in a Windows 2003 environment.
Go to Start > Administrative Tools > Internet Information Services (IIS).
Expand the tree-view on the left panel under SystemName>Application Pools.
Right click DefaultAppPool and select Properties.
On the Identity tab, select the Predefined option, and choose Local System from the drop-down menu. Click OK to save your changes.
On the left pane in the IIS Manager, click on Web Service Extensions. We need to allow the following extensions:
- All Unknown ISAPI Extensions
- Active Server Pages
- ASP.NET v2.0.50727
- Server Side Includes
Right-click each of these entries and click Allow. If a warning appears, ignore it and click Yes.
Repeat these steps until all 4 of the aforementioned extensions have Allowed status, as shown below.
The last thing we have to do is double-check that the correct version of ASP.NET is being used.
On the left pane, expand the tree-view Web Sites>Default Web Site.
Right click on DAC and select Properties.
In the Properties window, go to the ASP.NET tab and change the ASP.NET version to 2.0.*. Click OK to close the Properties window, and you can now close the IIS Manager.
To check that Internet Information Services is now properly configured, try opening an Internet Explorer window and opening DAC by navigating to http://localhost/DAC on the Reform Server.
If you are presented with the main login screen, you have correctly configured IIS to properly operate Document Authority Control.
Configuring Internet Information Services (IIS) 7
This section will walk you through configuring DAC/DeviceViewer with IIS 7 in a Windows Server 2008 environment.
1. Go to Start > Administrative Tools > Internet Information Services (IIS) Manager.
2. Click on Application Pools in the Connections pane.
3. In the Application Pools list, right-click on DAC / DeviceViewer and click Advanced Settings.
4. Set the following Properties:
- .NET Framework Version = v2.0
- Enable 32-Bit Applications = True
- Managed Pipeline Mode = Classic
- Identity = Local System
5. Click OK to save your changes.
6. In the Connections pane, expand Sites, expand Default Web Site, and select DAC/DeviceViewer.
7. In the center pane, right-click on .NET Users and click Basic Settings.
8. Click Connect As… Select the option Application User (pass-through authentication) and click OK.
9. Click OK in the Edit Application window to save your changes and close the window.
10. Double-click Authentication in the central pane.
11. Enable ASP .NET Impersonation and Windows Authentication. To enable an option, right-click on the item in the list and click Enable.
12. Click on DAC/DeviceViewer in the Connections pane again to display the configuration categories in the central pane. Double-click HTTP Response Headers.
Click Set Common Headers on the Actions pane.
13. Check the Expire Web content option, and set it to 30 days. Click OK to save your changes.
14. In the left pane, select your computer.
15. Double-click ISAPI and CGI Restrictions.
16. Allow the following items in the list:
- Active Server Pages
- ASP.NET v2.0.50727
17. You are finished configuring Internet Information Services 7. The Microsoft .NET Framework 3.5 SP1 may be required to be installed on the server.
There are certain directories and SQL tables that need to be monitored for growth along with the DAC plugin for Reform. As a system processes more and more jobs, the size of these directories and SQL tables can grow very quickly. Overall system performance can be affected by the large amounts of space that the files may take up. Also, there exists a 10GB database limit if using the Microsoft SQL Server Express supplied with this installation. Obsolete files/database entries should be deleted according to your needs and file retention specifications.
Please see the Reform Health Monitor and Maintenance Utility section in the Reform User Manual for more information and instructions for monitoring and maintaining your server. It is recommended to monitor the following directories and SQL tables for growth:
Q: I receive the error "Failed to access IIS metabase" in the Device Viewer and/or DAC.
A: If this error is received in DAC, you need to perform a repair of the .NET Framework.
1. Go to Start > Control Panel.
2. Open Add/Remove Programs.
3. Search the list of programs for Microsoft .NET Framework 2.0.
4. Select the entry and click the Change button.
5. Select Repair and step through the prompts.
6. After the Repair completes, go to Start > Run and type iisreset. Press OK.
After IIS is restarted, try navigating to http://localhost/DAC. You should no longer receive the error.
Q: Can’t open large tiffs (over 30/40 pages) from the DAC website.
Error: The Windows Photo Viewer gives the following error after opening some pages: Windows Photo Viewer can’t open the picture because either Photo Viewer doesn’t support this file format, or you don’t have the latest updates to Photo Viewer.
Error: Opening the tiff with a Windows 7 workstation, you receive the following error after viewing some of the pages: Windows Photo Viewer can’t open this picture because the file appears to be damaged, corrupted, or is too large.
A: Use a different tiff viewer no windows 7 Workstations
Other company or product names mentioned herein may be trademarks or registered trademarks of their respective companies
DAC Issue Ticket
*User’s Name: ___________________________________ *User’s Login Name: ________________________________
*User’s Email Address: ____________________________ User’s Building: ___________________________________
User’s Department: ______________________________ Support Contact’s Name: ____________________________
Support Contact’s Email: __________________________ Support Contact’s Phone: ____________________________
*Severity of Issue (Please check one):
|□ 0 - Test environment (non-production)|
|□ 1 - Users are affected, but able to continue business|
□ 2 - Users are affected and it is affecting business, other functionality is working properly
□ 3 - The software is not functioning properly at all – system outage
Number of Users Affected: _____________ List Each Users Login Name _________________________________
*Description of Issue: __________________________________________________________________________________________________
*Observations about issue:
Frequency of Issue: Once / Random / Every Attempt / Other (Please Describe): __________________________________
First Occurrence (Date/Time): ____________________ Latest Occurrence (Date/Time): ________________________
- *Issue is occurring at (Fill in all fields for MFP, Reform Server, Workstation and DAC):
Number of MFPs Affected:_______________________
MFP Java Version:______________________________ MOST Version: __________________________________
MFP Serial #:__________________________________ MFP IP: ________________________________________
MFP Model #: _________________________________ MFP Location: ___________________________________
- Reform Server(s)
Reform Server IP(s): ______________________________________________________________________________
Number of Workstations Affected: ________________ Workstation OS: XP / Vista / 7
Workstation IP: ________________________________ Workstation Name: _______________________________
DAC URL: _______________________________________________________________________________________
* Additional Information
*Have any changes been made to the Reform Server or Environment? yes / no If yes, What? When? By Who?
*Is user able to connect to the DAC Website? yes / no
*Is user able to view any of the documents on the DAC Website? yes / no If no, what is the error message? __________________________________________________________________________________________________
*Is user able to approve/deny any of the documents on the DAC Website? yes / no If no, Please explain?
*Is user able to add comments to any of the documents on the DAC Website? yes / no If no, who is the approver,
who is the user, and what document are they trying to approve? _____________________________________________
*Is an approved document moved up to the next level on the DAC Website? yes / no If no, what document and
what are the names of the approvers and user? ___________________________________________________________
*Is a denied document moved down to the next level on the DAC Website? yes / no If no, what document and
what are the names of the approvers and user? __________________________________________________________
*If connecting speed is an issue, please list the time it takes to connect to the website: _______ seconds / minutes
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